How to initiate a returnUpdated 10 months ago
We understand that sometimes a product may not meet your expectations, and we're here to assist you with the return process. Please follow these steps to initiate a return:
Step 1: Contact Our Support Team
To initiate a return, please send an email to [email protected]. Our dedicated support team will guide you through the process and provide you with an approved return label and proper documentation.
Step 2: Include Necessary Information
When contacting our support team, please provide the following details to ensure a smooth return process:
- Your order number (if available)
- The item(s) you wish to return
- Reason for the return
Special Note: Defective Product and Returns due to Our Error
If there are mistakes with your order, or items arrive defective/damaged at the time of receipt, we’ll make it right by sending you replacement parts and/or accessories, replacing the item, or issuing you a Pier 1 credit depending on item availability.
In such an event, there are no return shipping charges. Please be sure to include clear photos of the packaging and defective areas when reporting this to your customer support agent.
Step 3: Receive the Approved Return Label
Once our support team receives your email, they will review your request and generate an approved return label for you. This label will be sent to you via email.
Step 4: Pack Your Items
Carefully pack the item(s) you are returning in their original packaging or a secure package. Please ensure that the items are in unused and undamaged condition.
Step 5: Attach the Approved Return Label and Drop-Off Your Return!
Print out the approved return label provided by our support team. Attach it securely to the package, making sure it is clearly visible. Take your package to a shipping carrier associated with your label and send it to the address indicated on the approved return label. We recommend obtaining a tracking number for your records until the returns process is completed.
Important Notes:
Please ensure that your return package complies with our return policy:
- Items must be returned within 30 days of the delivery date.
- Items must be unused, unworn, undamaged, and in their original packaging.
- We are not responsible for returned packages that are lost or damaged during transit. Retain your proof of postage and/or return tracking number.
- Once we receive your return and it passes our inspection, we will proceed with issuing a Steinmart Credit sent via email to the address associated with your order.
Should you choose to return the item using your own shipping method instead of our approved return label, please note that we are not responsible for any incorrectly delivered items (as there may be outdated info on the internet outside of our website).
Rerouting Fees: In some cases, a $15 rerouting fee may be applied to any packages that need to be redirected to the correct return address. We strongly recommend using our approved return label to ensure a smooth and hassle-free return process.
If you have any questions or need further assistance, don't hesitate to reach out to our support team at [email protected]. We're here to help!