Order FAQ'sUpdated 10 months ago
How Do I Place an Order?
Order online: Visit steinmart.com to place your order. You can track your order status and make changes through the "My Account" page.
Will There Be Any Delays in Receiving My Online Order?
Due to the impact of COVID-19, safety measures, and increased order volume, there may be temporary delays beyond our standard shipping times. If your order is marked as "in process," it means we are fulfilling it, and it has not been sent to USPS. You will receive tracking information once USPS receives the order.
How Do I Know if My Order Went Through?
After completing your order, you will receive a confirmation email containing an order number. This order number serves as a reference if you have any questions. Please review the order summary in the email to ensure that your order information is correct. If you don't receive a confirmation email, check your junk mail folder or log into your account to view your order details. Feel free to contact us if you require further assistance.
Why Haven't I Received an Email about My Order?
There could be two reasons for not receiving an email regarding your order:
- Outdated email address: Ensure that your user information is up to date to receive our communications.
- Spam blockers: Check if any spam blockers are filtering emails from us. Adjust your settings to allow our messages to reach your inbox.
What Do I Do if Something on My Order is Missing or Damaged?
If something is missing or damaged in your order, please contact a Steinmart Customer Support Agent immediately. You can view our Returns Policy and follow the instructions provided. All returns and exchanges, including replacements for missing or damaged items, must be received by Steinmart within 30 days of the purchase date listed on your receipt.
Why Doesn't USPS Recognize My Tracking Number?
Please note that USPS may take approximately 24 hours to update its online tracking system. Your tracking number will be recognized by USPS.com the day after your order has shipped. If you experience any issues, try tracking your package the following day, and you should see its progress.
Address Changes
Due to real-time order processing, we are unable to assist with address change requests. Once tracking details are sent via email, please reach out to the carrier to explore delivery change options. For your convenience, links to our shipping partners are provided on our website.
UPS: https://wwwapps.ups.com/doapp/signupmychoice?loc=en_US