Reporting a Damaged or Defective ItemUpdated 10 months ago

Reporting a Damaged or Defective Item: A Step-by-Step Guide

At Steinmart, we strive to provide you with high-quality products. We understand that occasionally, items may arrive damaged or defective due to various factors during transit. If you receive a damaged or defective item, we're here to help. Please follow these steps to report the issue and seek a resolution:

Step 1: Document the Damage

As soon as you notice that an item is damaged or defective, it's essential to document the issue. Take clear photos of the damaged product and the packaging it came in. These photos will assist us in assessing the defect and ensuring proper resolution.

Disclaimer: For your safety, please exercise caution when handling damaged items. If the item contains broken glass, sharp edges, or any other potentially dangerous materials, we advise you to take the necessary precautions and handle them carefully. Please ensure your safety first and dispose of any broken glass or hazardous materials responsibly. However, before disposing of the items, make sure to quickly capture photo evidence of the damage for our records.

Step 2: Contact Customer Support

To report a damaged or defective item, reach out to our dedicated customer support team. You can contact us within 30 days of the delivery date of your product. When contacting our support team, make sure to provide the following information:

• Your name
• Shipping address
• Order number
• Photos of the damage and packaging (box)

Step 3: Submitting the Information

Once you have gathered all the necessary information and photos, submit them to our customer support team. You can do this by email or through our online support channels. Our team will review your case promptly and work towards finding a solution.

Step 4: Resolution and Next Steps

Upon receiving your information, our customer support team will assess the damage or defect and work with you to find the best resolution. This may involve sending you replacement parts or accessories, replacing the item entirely, or issuing a Steinmart Credit, depending on the situation.

Step 5: Ensuring a Smooth Process

To ensure a smooth process, please keep the following in mind:

• Contact our customer support team within 30 days of the delivery date to report the issue.
• Provide clear and detailed information, including photos of the damage and packaging.
• Keep any relevant packaging, labels, or documentation until the issue is resolved.
• Follow any additional instructions or requests provided by our customer support team to facilitate the resolution process.

Secondary Disclaimer: Your safety is our top priority. Please handle damaged items with caution, especially if they contain broken glass or sharp edges. Ensure your safety first and dispose of any hazardous materials responsibly. Remember to document the damage with clear photos before disposal to assist us in resolving the issue promptly.

Step 6: We're Here to Help

If you have any further questions or need additional assistance during the process, don't hesitate to reach out to our customer support team. We are here to help you through every step of the way and ensure your complete satisfaction.

We apologize for any inconvenience caused by receiving a damaged or defective item and appreciate your cooperation in reporting the issue. Rest assured, we will make every effort to resolve the matter promptly and to your satisfaction.

Note: The information provided in this article is accurate at the time of publication. Please refer to our website or contact our customer support team for the most up-to-date details.

If you have any questions or need further assistance, don't hesitate to reach out to our support team at [email protected]. We're here to help!