Return FAQ'sUpdated 10 months ago
Return Policy
Due to COVID-19, return processing times may be longer than normal. We kindly ask for your patience and allow us 14-21 days to process your return. Thank you for your understanding.
Store Credit Refunds and Return Shipping Charges
Please note that with limited exceptions, returns are refunded in the form of store credit redeemable on steinmart.com. Additionally, customers are responsible for all return shipping charges.
Return Eligibility
Most items can be returned for store credit within 30 days of delivery. However, there are exceptions, including clearance merchandise, items marked as "Final Sale," personalized items, bundled items at discount rates (unless the entire bundle is returned), items marked as non-returnable at checkout or within the product description, and assembled products. Outbound shipping charges are non-refundable, except for damaged orders.
Return Process
To initiate a return or exchange, please contact our customer service team at [email protected] for assistance. Our representatives will guide you through the process and provide instructions tailored to your situation.
Return Packaging and Condition
For a successful return, please ensure that each item is in its original condition and packaging. We reserve the right to refuse returns or exchanges for items that are not in as-new condition due to damage or misuse by the customer.
Lost or Stolen Packages
We are not liable for any return packages that may become lost or stolen during transit. We recommend retaining proof of postage and/or return tracking number when shipping back returns.
Store Credit Refunds Processing Time
Store Credit Refunds are generally issued within 7-14 business days after we have processed your return. Please note that this time frame may vary.
Defective Products and Returns due to Our Error
In the event of mistakes with your order or if items arrive defective or damaged, we will make it right. This may involve sending you replacement parts or accessories, replacing the item, or issuing a refund. Return shipping charges are not applicable in such cases.
Order Cancellations
Once your order is placed, we strive to pick, pack, and ship it as quickly as possible. Therefore, we are unable to cancel orders. If you still need to return an item, please refer to our return policy for instructions.