Return PolicyUpdated 10 months ago
We understand that choosing the right items and/or can be a meticulous process, and we want you to feel confident in your purchase. If it's not the right fit, we're here to help you find the perfect choice. Please review our returns and exchanges policy below:
Disclaimer: Due to COVID-19, return processing times may be longer than usual. We kindly ask for your patience and allow us 5-7 days to process your return. We appreciate your understanding during these times.
Store Credit Refunds and Return Shipping Charges:
Please note that with limited exceptions, returns are refunded to the customer in the form of store credit redeemable on steinmart.com. Additionally, customers are responsible for all return shipping charges. (Exclusions may apply for Steinmart Rewards Members)
Return Eligibility:
Most items can be returned for store credit within 30 days of delivery. Please note the following:
- Outbound (Original) shipping charges are non-refundable, unless there is a mistake with your order or items arrive defective or damaged.
- Clearance merchandise and items marked as "Final Sale" cannot be returned.
- Other non-returnable items include personalized items, bundled items at discount rates (e.g., "4 for $20" unless the entire bundle is returned), items marked as non-returnable at checkout or within the product description page, and assembled products.
Return Process:
To initiate a return or exchange, please reach out to our customer service team for assistance. Our dedicated representatives are available via email at [email protected].
Helpful Article: How to initiate a return
Return Packaging and Condition:
To ensure a successful return, please adhere to the following guidelines:
- The item must be in its original, undamaged condition.
- If the item was originally delivered disassembled, please return it disassembled.
- Please use the original packaging for the return. If the original packaging is too damaged, use a similar-sized box.
Non-Returnable Items:
The following items cannot be returned:
- Swimsuits and undergarments
- Face Masks
- Clearance items
- Gift cards
- Personalized items
- Bundled items at discounted rates, unless the entire bundle is returned
- Items you have already assembled
- Items marked as "Final Sale" on the sale page
- Open Box items
- Outbound Shipping Charges
Please note that any outbound shipping charges collected on the order will not be refunded.
Defective Products and Returns due to Our Error:
In the event of mistakes with your order or items arriving defective or damaged, we will make it right. We may send you replacement parts or accessories, replace the item, or issue a reimbursement. In such cases, return shipping charges are not applicable.
Order Cancellations:
Once your order is placed, we strive to quickly pick, pack, and ship it. Therefore, we are unable to cancel orders. If a return is still needed, please refer to our return policy for further instructions.
We appreciate your understanding and cooperation with our returns and exchanges policy. If you have any further questions or require assistance, please don't hesitate to contact our customer service team at [email protected].