Shipping & DeliveryUpdated 10 months ago

*Steinmart.com ships to all 50 states*

ITEM AVAILABILITY

All items available for sale on the steinmart.com website are expected to be in stock and available for shipment. Orders begin the shipping process as soon as your online purchase is complete. Items are shipped once they are located in stock, your payment is approved, and the receiving address is verified. Currently, we do not offer advanced sale or backorder options.

Shipping Methods and Costs

Delivery Time:

We understand that timely delivery is important to you. While we typically ship orders within 5-7 business days from the date of purchase, please be aware that due to current market conditions, there may be delays beyond our standard shipping times. We appreciate your patience and understanding.

Please note that delivery estimates are based on two factors: order processing time and time in transit. Once your order is submitted, our team begins the process of locating the items, verifying payment, and verifying the delivery address. For most orders, this process begins on the following business day.

Order Tracking:

Once your order has been shipped, you will receive an email notification with tracking information. This will allow you to monitor the progress of your shipment and track it all the way to your front door. Please note that it may take up to 24 hours for the tracking number to be recognized by the carrier's online tracking system.

Shipping Restrictions:

We are unable to ship to PO Boxes and regions outside of the U.S. Please ensure that you provide a physical delivery address when checking out to ensure a smooth delivery process.

Missing Items:

If you receive your order and find that some items are missing, please contact our customer support team within 30 days of the delivery date. 

Important: We will require clear photos of the packing slip and the items you did receive to assess the issue and resolve it promptly.

Note: For more specific information regarding shipping options, address changes, and our return policy, please refer to the respective articles in our Help Center. 

If you have any questions or need further assistance, don't hesitate to reach out to our support team at [email protected]. We're here to help!