Returns & Exchanges
How to initiate a return
We understand that sometimes a product may not meet your expectations, and we're here to assist you with the return process. Please follow these steps to initiate a return:. Step 1: Contact Our Support Team. To initiate a return, please send an email
Return Policy
We understand that choosing the right items and/or can be a meticulous process, and we want you to feel confident in your purchase. If it's not the right fit, we're here to help you find the perfect choice. Please review our returns and exchanges pol
Reporting a Damaged or Defective Item
At Steinmart, we strive to provide you with high-quality products. We understand that occasionally, items may arrive damaged or defective due to various factors during transit. If you receive a damaged or defective item, we're here to help. Please fo
Gift Card Refunds
We understand that returning an item can sometimes be a necessary step in the shopping process. To provide you with a convenient and flexible solution, we offer gift card refunds for eligible returns. If you have returned an item and are wondering wh
Exchanges: Finding Your Perfect Replacement
At Steinmart, we understand that sometimes the product you ordered may not be the perfect fit for your needs. We want to ensure you're completely satisfied with your purchase, which is why we offer an exchange option for eligible items. Please read b